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Shipping Policy

At Scentimental, we strive to ensure that your order reaches you safely and on time. This Shipping Policy outlines our shipping process, delivery timelines, and related information.

1. Order Processing

  • All orders are processed after successful payment confirmation.
  • Orders are generally processed within 1–2 business days (excluding Sundays and public holidays).
  • During peak seasons, sales, or promotional events, order processing may take slightly longer.

2. Shipping and Delivery

  • All purchases are shipped from our warehouse located in Surat, Gujarat, India.
  • We partner with reliable courier service providers to ensure timely delivery across India.

Estimated Delivery Time

  • India: 3–7 business days from the date of dispatch.

Please note that delivery times are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

3. Delivery Hours

  • Deliveries are generally made between 9:00 AM and 8:00 PM (IST), Monday to Saturday.
  • Deliveries are not typically made on Sundays or public holidays unless otherwise arranged by the courier partner.

4. Delivery Confirmation

  • A signature may be required at the time of delivery.
  • If you are unavailable, you may authorize a family member, neighbor, colleague, or another responsible person to receive the package on your behalf.
  • Once the order has been delivered and accepted at the provided address, Scentimental shall not be responsible for any loss, theft, or damage thereafter.

5. Shipping Charges

  • Shipping and handling charges, if applicable, will be displayed during the checkout process before payment is completed.
  • Shipping fees may vary depending on the order value, package size, destination, and any ongoing promotional offers.

6. Delays and Failed Deliveries

While we make every effort to deliver your order within the estimated timeline, Scentimental shall not be held liable for delays caused by:

  • Natural disasters or extreme weather conditions.
  • Public holidays or government restrictions.
  • Courier service disruptions.
  • Incorrect or incomplete shipping information provided by the customer.
  • Events beyond our reasonable control.

If delivery cannot be completed due to an incorrect address or repeated unsuccessful delivery attempts, the order may be returned to us, and additional shipping charges may apply for re-dispatch.

7. Damaged or Missing Shipments

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact our customer support team within 24 hours of delivery. To help us process your request quickly, please provide:

  • Your order number.
  • Photographs of the package and product.
  • A brief description of the issue.

All claims for shortages, damaged products, or incorrect deliveries must be reported promptly for verification and resolution.

8. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email or SMS containing your tracking details, allowing you to monitor the progress of your delivery.

9. Contact Us

For any questions or concerns regarding shipping or delivery, please contact us:

Scentimental
Address: 65, Shivdarshan Society, Yogichowk, Surat, Gujarat – 395004, India
Email: support@scentimental.com
Phone: +91 9909113334

Scentimental reserves the right to amend or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon publication on this page.