Return and Refund Policy
At Scentimental, customer satisfaction is our highest priority. Every product is carefully inspected before dispatch to ensure it meets our quality standards. If you receive a damaged, defective, expired, or incorrect product, we're here to help.
1. Return Eligibility
You may request a return within 3 days of delivery if:
- The product is damaged or defective.
- The product has expired.
- You have received an incorrect product.
- You decide not to keep the product after testing the complimentary tester included with your order.
Return Requirements
- The product must be unused, unopened, and in its original sealed packaging.
- The original invoice or proof of purchase must be provided.
- Opened, used, or tampered products are not eligible for return.
- A clear unboxing video of the sealed package is required for damaged, defective, or incorrect product claims.
2. Non-Returnable Items
- Opened or used products.
- Products not in their original packaging.
- Products damaged after delivery due to misuse or improper handling.
- Return requests made more than 3 days after delivery.
3. How to Request a Return
Submit your return request through your customer account or contact Customer Support with:
- Order number
- Description of the issue
- Clear photographs of the product and packaging
- An unboxing video (where applicable)
Customer Support
Email: support@scentimental.com
Phone: +91 9909113334
4. Refund Process
Once the returned product has been inspected, we'll notify you whether your refund has been approved.
- Refund to your original payment method, or
- Store credit of equivalent value (where applicable).
Refunds are generally processed within 7–10 business days after approval.
5. Exchange Policy
Scentimental currently does not offer direct product exchanges. Eligible products may be returned for a refund, and a new order can then be placed.
6. Cancellation Policy
- Orders may be cancelled before they are shipped.
- Orders cannot be cancelled once dispatched.
7. Contact Us
Scentimental
65, Shivdarshan Society,
Yogi Chowk, Surat, Gujarat – 395004, India
Email: support@scentimental.com
Phone: +91 9909113334
Scentimental reserves the right to amend this Return & Refund Policy at any time. Changes become effective immediately upon publication.