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Privacy Policy

At Scentimental, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By accessing or using the Scentimental website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Date of birth (where voluntarily provided)
  • Order and purchase history
  • IP address and device information
  • Browser type and operating system
  • Preferences and interactions with our website

We collect only the information necessary to provide our products and services efficiently.

2. How We Collect Information

Your information may be collected when you:

  • Create an account on our website.
  • Place an order or make a purchase.
  • Subscribe to our newsletter or promotional communications.
  • Contact our customer support team.
  • Participate in surveys, contests, or promotional campaigns.
  • Browse or interact with our website through cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Provide customer support and respond to inquiries.
  • Process refunds, returns, and exchanges.
  • Improve our products, services, and website experience.
  • Send order updates, service notifications, and transactional communications.
  • Send promotional emails, SMS, or offers (only where permitted by law or with your consent).
  • Prevent fraud, unauthorized transactions, and other illegal activities.
  • Comply with legal obligations and enforce our Terms and Conditions.

4. Payment Information

Scentimental does not collect or store your credit card, debit card, UPI, or banking information. All payment transactions are securely processed through trusted third-party payment gateway providers that comply with industry security standards.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve our services.

Cookies may help us:

  • Keep you logged into your account.
  • Understand user behavior and website performance.
  • Personalize content and product recommendations.
  • Measure the effectiveness of marketing campaigns.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Sharing of Information

We value your privacy and do not sell, rent, or lease your personal information to third parties.

However, we may share your information with:

  • Trusted service providers involved in payment processing, shipping, logistics, website hosting, and customer support.
  • Business partners or affiliates, solely for providing services you request.
  • Government authorities or law enforcement agencies when required by applicable law or legal process.
  • A successor entity in the event of a merger, acquisition, or transfer of business assets.

Any third party receiving your information is required to protect it and use it only for the purpose for which it was shared.

7. Marketing Communications

If you choose to subscribe, we may send you newsletters, product updates, promotional offers, or event notifications via email, SMS, or phone calls.

You may opt out of marketing communications at any time by:

  • Clicking the "Unsubscribe" link included in promotional emails.
  • Contacting our customer support team.
  • Updating your communication preferences in your account settings.

Please note that you may still receive essential service-related communications regarding your orders or account.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. Scentimental is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing any personal information.

10. Children's Privacy

The Scentimental website is intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will promptly delete it from our records.

11. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal and operational requirements.
  • Withdraw your consent for marketing communications at any time.

If you believe that any information we hold about you is incorrect or incomplete, please contact us and we will promptly update or correct it.

12. Your Consent

By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as described herein.

13. Changes to This Privacy Policy

Scentimental reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Scentimental
Address: 65, Shivdarshan Society, Yogichowk, Surat, Gujarat – 395004, India
Email: support@scentimental.com
Phone: +91 9909113334