Below FAQ are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to support@scentimental.in.
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Fragrance & Scent
Q: “How long does the scent last?”
Our fine fragrance body lotions are formulated with a higher concentration of fragrance oils than standard moisturisers, delivering a noticeable scent that typically lasts 4–6 hours on the skin. Longevity varies with skin type, activity level, and the specific fragrance — warmer, muskier notes tend to linger longer than fresh citrus ones. For an extended experience, apply to pulse points (wrists, neck, inner elbows) right after a shower on slightly damp skin.
Q: “What is the fragrance concentration in your lotions?”
Scentimental lotions are crafted with fine fragrance-grade oils blended into a nourishing base, giving them a richer scent profile than everyday body lotions. They sit between a traditional body lotion and a perfumed body cream — moisturising enough for daily use, fragrant enough to replace or layer with your eau de parfum.
Q: “How do I choose the right scent?”
Think about the mood you want to wear. Our florals are romantic and feminine; our musks are warm and skin-close; our fresh blends are clean and energising. If you're gifting, our duo bundles let the recipient explore two complementary scents — a thoughtful way to discover a favourite. Still unsure? Reach out via our Contact page and we'll help you find your match.
Skin Suitability & Daily Use
Q: “Is the lotion non-sticky and suitable for daily use?”
Yes. Our formula is designed to absorb quickly without leaving a greasy or sticky residue, making it comfortable for everyday wear — even in India's warm, humid climate. It hydrates while it scents, so it works as your moisturiser and fragrance in one step.
Q: “Is Scentimental suitable for sensitive skin?”
Our lotions are dermatologically considered and free from harsh additives, but fragrance — even fine fragrance — can occasionally cause sensitivity in very reactive skin types. We recommend doing a small patch test on your inner arm before full application. If you have a known fragrance allergy or a diagnosed skin condition, please consult your dermatologist before use.
Products & Bundles
Q: “What is the difference between a single lotion and a duo bundle?”
A single lotion lets you commit to one signature scent — ideal if you already know what you love. Our duo bundles pair two complementary fragrances at a better combined value, perfect for exploring the range, layering scents, or gifting. Bundles are also our most popular choice for gifting occasions — beautifully presented and ready to give.
Shipping & Delivery
Q: “How long does delivery take within India?”
Orders are typically dispatched within 1–2 business days of confirmation. Delivery timelines across India are generally:
Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata): 2–4 business days
Tier 2 & Tier 3 cities: 4–7 business days
Remote or hilly areas: Up to 10 business days
You will receive a tracking link via email or SMS once your order ships. For full details, see our Shipping Policy.
Q: “What payment methods do you accept?”
We accept all major payment methods via Razorpay, including:
All transactions are secured and encrypted.
- Credit & debit cards (Visa, Mastercard, RuPay)
- UPI (GPay, PhonePe, Paytm, and all
- UPI apps)
- Net banking
- Digital wallets
- Cash on Delivery (COD) — available at select pin codes
All transactions are secured and encrypted.
Returns & Exchanges
Q: “Can I return or exchange a fragrance product?”
Because fragrance and skincare products are personal-use items, we are unable to accept returns of opened or used products for hygiene reasons. However, if your order arrives damaged, defective, or incorrect, we will make it right — please contact us within 48 hours of delivery with a photo of the issue via our Contact page or email, and we will arrange a replacement or refund promptly. For full details, please read our Returns & Refund Policy.