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FAQ

Below FAQ are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to support@scentimental.in.

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If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Fragrance & Scent

Our fine fragrance body lotions are formulated with a higher concentration of fragrance oils than standard moisturisers, delivering a noticeable scent that typically lasts 4–6 hours on the skin. Longevity varies with skin type, activity level, and the specific fragrance — warmer, muskier notes tend to linger longer than fresh citrus ones. For an extended experience, apply to pulse points (wrists, neck, inner elbows) right after a shower on slightly damp skin.
Scentimental lotions are crafted with fine fragrance-grade oils blended into a nourishing base, giving them a richer scent profile than everyday body lotions. They sit between a traditional body lotion and a perfumed body cream — moisturising enough for daily use, fragrant enough to replace or layer with your eau de parfum.
Think about the mood you want to wear. Our florals are romantic and feminine; our musks are warm and skin-close; our fresh blends are clean and energising. If you're gifting, our duo bundles let the recipient explore two complementary scents — a thoughtful way to discover a favourite. Still unsure? Reach out via our Contact page and we'll help you find your match.

Skin Suitability & Daily Use

Yes. Our formula is designed to absorb quickly without leaving a greasy or sticky residue, making it comfortable for everyday wear — even in India's warm, humid climate. It hydrates while it scents, so it works as your moisturiser and fragrance in one step.
Our lotions are dermatologically considered and free from harsh additives, but fragrance — even fine fragrance — can occasionally cause sensitivity in very reactive skin types. We recommend doing a small patch test on your inner arm before full application. If you have a known fragrance allergy or a diagnosed skin condition, please consult your dermatologist before use.

Products & Bundles

A single lotion lets you commit to one signature scent — ideal if you already know what you love. Our duo bundles pair two complementary fragrances at a better combined value, perfect for exploring the range, layering scents, or gifting. Bundles are also our most popular choice for gifting occasions — beautifully presented and ready to give.

Shipping & Delivery

Orders are typically dispatched within 1–2 business days of confirmation. Delivery timelines across India are generally: Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata): 2–4 business days Tier 2 & Tier 3 cities: 4–7 business days Remote or hilly areas: Up to 10 business days You will receive a tracking link via email or SMS once your order ships. For full details, see our Shipping Policy.
We accept all major payment methods via Razorpay, including:

  • Credit & debit cards (Visa, Mastercard, RuPay)
  • UPI (GPay, PhonePe, Paytm, and all
  • UPI apps)
  • Net banking
  • Digital wallets
  • Cash on Delivery (COD) — available at select pin codes


All transactions are secured and encrypted.

Returns & Exchanges

Because fragrance and skincare products are personal-use items, we are unable to accept returns of opened or used products for hygiene reasons. However, if your order arrives damaged, defective, or incorrect, we will make it right — please contact us within 48 hours of delivery with a photo of the issue via our Contact page or email, and we will arrange a replacement or refund promptly. For full details, please read our Returns & Refund Policy.
We're happy to help. Reach out to us through our Contact page and we'll get back to you as soon as possible. Contact Support